Manage First Aid Services Training


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Overview | Manage First Aid Services Training

Our Manage First Aid Services Training program is a comprehensive course designed to empower individuals with the expertise needed to oversee first aid practices and services within their organizations. This training is crucial for professionals tasked with ensuring workplace safety, including health and safety officers, facility managers, and team leaders across various industries.

Our curriculum is carefully structured to cover all aspects of managing first aid services, from setting up first aid facilities and selecting appropriate equipment to maintaining records and ensuring compliance with relevant health and safety regulations.

Through our Manage First Aid Services Training, participants will learn how to implement and manage a first aid program that meets the specific needs of their workplace. The course includes practical guidance on conducting risk assessments, developing first aid response plans, and training staff in first aid procedures.

Our expert instructors bring real-world experience and insights, ensuring that learners receive up-to-date knowledge and practices that can be immediately applied in their professional settings. By completing our training, participants will be equipped with the skills necessary to confidently manage first aid services, enhance workplace safety, and foster a culture of health and well-being among employees. 

Whether you’re looking to update your skills, comply with workplace safety standards, or take on a new role in health and safety management, our Manage First Aid Services Training provides the essential knowledge and tools needed to succeed.

Choose our Manage First Aid Services Training today and take a significant step toward improving workplace safety and compliance. Our commitment to practical learning and expert instruction ensures that you will leave our program fully prepared to manage first aid services effectively, ensuring a safer and more prepared working environment for everyone involved.


Manage First Aid Services Training is essential across a broad spectrum of industries, particularly where the risk of injury or health emergencies is higher, or where large numbers of people are employed. Here are key industries that should prioritise such training for their workforce:

  • Construction and Building: Due to the high-risk nature of construction work, including the use of heavy machinery and working at heights, it’s vital for site managers and safety officers to be trained in managing first aid services.

  • Manufacturing and Engineering: These sectors involve working with machinery, chemicals, and other hazardous materials, making it crucial for safety managers and team leaders to know how to manage first aid effectively.

  • Healthcare and Hospitals: While clinical staff are trained in patient care, non-clinical staff, such as administrators and facility managers, should also understand how to manage first aid services to ensure patient and worker safety.

  • Education: School principals, administrators, and even teachers can benefit from this training to handle potential emergencies involving students and staff, especially in schools offering physical activities and sports.

  • Hospitality and Leisure: Managers and senior staff in hotels, resorts, and leisure centres need to ensure that first aid services are adequately managed to respond to guest incidents promptly.

  • Retail and Supermarkets: With large numbers of both staff and customers, it’s important for store managers and supervisors to be trained in first aid service management, especially in large establishments or shopping centres.

  • Corporate Offices: Office managers and health and safety representatives in corporate settings should be equipped with the skills to manage first aid, considering the diverse needs of employees.

  • Transport and Logistics: Given the risks associated with moving goods and the operation of heavy vehicles, managers in this sector need to ensure that effective first aid services are in place.

  • Mining and Resources: The remote locations and high-risk environments of mining operations necessitate comprehensive first aid management training for supervisors and safety officers.

  • Government and Public Services: Managers and administrators in government buildings, public service areas, and community centres should be trained to manage first aid services, ensuring public safety.

  • Event Management and Security: Large public events and gatherings require meticulous planning around first aid services, making it essential for event coordinators and security managers to undergo this training.

By training their workforce in Manage First Aid Services, these industries can significantly enhance their emergency preparedness, ensuring a safer working environment for employees and a more resilient organizational structure.


Students who are deemed competent will receive a Statement of Attainment, which is recognised under the Australian Qualifications Framework. This training is nationally recognised:

Intrinsic Safety Pty Ltd (RTO45803) is responsible under the National Vocational Education and Training Regulator Act 2011 for the quality of the training and assessment being delivered in this course and for the issuance of all AQF certificates.

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Course Fees

  • Group Bookings: Contact us to discuss a customised quote.

Refunds & Fee Protection

Payment Information

  • Group Bookings: Custom payment solutions for every team. We’ll work with you to set up terms that align with your needs and ours.

This course can be delivered/assessed in the workplace or at a facility organised by Intrinsic Safety Pty Ltd (RTO 45803).

Course Duration & Modes

  • Face to Face Training: 6-hour intensive, hands-on session.
  • Enhanced Online Training: Self-paced online learning and assessment and 1.5-hour practical session.
  • Blended/Refresher Training: Mix of online pre-learning and 3-hour practical session, ideal for skill updates.

Each format is tailored to different learning styles and schedules, ensuring effective and efficient Manage First Aid Services Training.

Our detailed course outline ensures a thorough grasp of:

First Aid Planning and Resources:

  • Identifying Workplace Hazards and Risks
  • Identifying Required First Aid Resources
  • Common First Aid Resources and Equipment
  • Developing a First Aid Action Plan
  • Requirements for First Aid Provision

Stakeholder Engagement and Information Management:

  • Consultation with Key Stakeholders
  • Providing Information to Workers
  • Documenting First Aid in the Workplace
  • Reporting Incidents to Regulatory Bodies

Equipment and Resource Management:

  • Availability of First Aid Equipment
  • Inspecting First Aid Equipment
  • Storage of First Aid Equipment
  • Maintaining First Aid Equipment and Resources
  • Deploying First Aid Equipment and Resources

First Aider Management and Compliance:

  • Ensuring Currency of First Aiders
  • Duty of Care Requirements
  • Safe Work Procedures
  • Infection Control Principles and Procedures
  • Currency and Skill Requirements
  • Regulatory Requirements

Post-Incident Management and Review:

  • Managing First Aid Waste
  • Maintaining Privacy and Confidentiality
  • Maintaining Confidentiality of First Aid Records
  • Post-Incident Debriefing
  • Evaluating Response to First Aid Incidents
  • Reviewing First Aid Policies and Procedures
  • Critical Incident Stress Management
  • Consent Requirements
  • Capabilities of Emergency Management Services

Assessment Methods

We provide a well-rounded assessment process that encompasses both practical tasks and scenarios, as well as written theory assessments, throughout the training. This comprehensive approach ensures a thorough evaluation of your skills and knowledge, allowing you to demonstrate your competency in real-world application and theoretical understanding.

Specific assessment tasks to be undertaken include:

  • Knowledge Assessment
  • Conduct Workplace Risk Assessment – Practical
  • Evaluate First Aid Requirements – Practical
  • Develop a First Aid Action Plan – Practical
  • Inspect a First Aid Kit – Practical
  • Maintain First Aid Equipment – Practical
  • Complete a Notifiable Incident Report – Practical
  • Evaluate First Aid Response – Practical

Entry Requirements

  • Pre-Course Study: Depending on the course mode, online pre-course work may be required before the face-to-face session.
  • Online Study Requirements: A computer, smartphone, tablet, or similar device with internet access is needed for online or pre-course studies.

For comprehensive details on your rights and responsibilities, including our complaints and appeals process, kindly refer to the Pre-Enrolment Participant Handbook on our website.

We’re committed to fostering an enriching learning environment. Key to this is understanding your Language, Literacy, Numeracy (LLN), and Digital Literacy skills, essential for your course success.

  • LLN Evaluation Verification

  • Digital Literacy Checklist

  • Formal LLN Evaluation

    • Tailored Support: If required, you can complete our Formal LLN Evaluation online, helping us understand your skill levels for personalised support.

These tools ensure you start your course with all the support you need for a successful learning journey. For any questions or extra assistance, feel free to contact our support team at [email protected].


Pre-Enrolment Participant Handbook

Intrinsic Safety Pty Ltd (RTO 45803) offers a detailed pre-enrolment participant handbook for those interested in our programs. This handbook helps you understand your rights when you enrol with us.

We advise you to read and understand the handbook thoroughly before enrolling in any nationally accredited training program offered by Intrinsic Safety Pty Ltd. This ensures you are well-informed about the enrolment process and the program details.

If there is anything in the handbook where you require further clarification, please do not hesitate to call Intrinsic Safety on 1300 990 336 and one of our friendly team members will be more than happy to assist you.

LLN and Digital Literacy

You can complete these activities, using the links below now, or once you have enrolled:

  • LLN Evaluation: It’s important for us to understand your language, literacy, and numeracy skills to best support your learning. Please complete the LLN Evaluation Verification, accessible HERE.
  • Digital Literacy Checklist: To ensure you’re prepared for our digital learning environment, please fill out the Pre-Enrolment Digital Literacy Checklist available HERE.
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